Account and data deletion

Delete your TravelVPN account

You can request the permanent deletion of your TravelVPN account and the personal data associated with it at any time.

How to request deletion

Send an email from the address connected to your TravelVPN account.
Use the subject line: Delete my TravelVPN account.
Send the request to service@freedominternet.eu.

For security, we may ask you to confirm ownership of the email address linked to the account before processing the request.

Data that will be deleted

After your request is verified, we will delete or anonymise:

Your TravelVPN account profile and account email.
Authentication sessions and access tokens.
Registered device records and device names.
VPN profiles and generated VPN configuration records.
Account-linked service and connection metadata.
Other personal data associated with your TravelVPN account.

Subscriptions and payments

Deleting your TravelVPN account does not automatically cancel an active subscription managed by Google Play or another payment provider.

Please cancel the subscription through the same store or payment service used to purchase it before requesting account deletion.

Data we may retain

Some records may be retained when required for legal, tax, accounting, fraud-prevention, security, dispute-resolution, or regulatory purposes.

Data retained for these purposes is kept only for the required period and is not used to continue providing the deleted account.

Processing time

We normally process verified deletion requests within 30 days. We will confirm by email when the request has been completed or if additional information is required.

Contact

TravelVPN is operated by Freedom Conexion Group S.L.

Email: service@freedominternet.eu